Customer Assistant - Operations - Putney

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc in London is seeking a Customer Assistant in Operations to support stock and deliveries and keep the shop floor full, clean and ready for customers. It’s a physically demanding, fast-paced role that forms the backbone of store operations.

You’ll be fast, focused and accurate, using digital tools to track deliveries and stock across the store. The role requires flexibility across shifts and teamwork to meet retail demands.

Qualifications

• Flexibility to work across the wider store as needed.
• Comfort using digital tools to track deliveries and stock.
• Collaborative team player supporting colleagues across store.

Responsibilities

• Handle stock and deliveries to keep the shop floor full and organized.
• Support behind-the-scenes operations to ensure availability and speed for customers.
• Work across functions to keep store running smoothly and efficiently.

Skills

Flexibility

Digital confidence

Team player

Tools

Stock management software

Job description

Working Pattern

Week 1

Sunday 04:00 - 12:00
Tuesday 04:00 - 12:00
Wednesday 04:00 - 12:00
Saturday 04:00 - 12:00

Week 2

Sunday 04:00 - 12:00
Tuesday 04:00 - 12:00
Wednesday 04:00 - 12:00
Thursday 04:00 - 12:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.