Customer Assistant - Operations - Salisbury

Marks & Spencer Plc; Salisbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to support stock, deliveries and the behind-the-scenes work that keeps our stores running smoothly. You’ll help ensure products are available, clean and ready for customers in a high-paced environment.

The role involves early morning shifts across weekly patterns, with an additional £3.00 per hour for unsocial hours between 22:00 and 06:00. Applicants must be 18+ to comply with safety regulations and protect colleagues.

Qualifications

• Flexibility is vital across store duties.
• Being digitally confident to track deliveries and stock.
• Being a team player and supporting colleagues across the store.

Responsibilities

• Keep stock, deliveries and behind-the-scenes work to ensure shop floor is full and ready for customers.
• Use digital tools to track deliveries and manage stock efficiently with urgency and accuracy.
• Work across functions in a fast-paced retail environment to support store operations.

Job description

Work Pattern

Week 1
Tuesday: 03:45-09:00
Wednesday: 03:45-09:00
Friday: 03:45-08:30
Saturday: 03:30-09:30

Week 2
Sunday: 04:30-10:30
Monday: 03:45-09:00
Wednesday: 03:45-09:00
Thursday: 03:45-08:30

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.