Customer Assistant - Operations

Marks and Spencer plc (UK); Lancashire; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer plc (UK) is seeking a Customer Assistant in Operations. You will be the backstage driver of stock flow, handling deliveries and ensuring the shop floor stays full, clean, and ready for customers.

The role is physically demanding and fast-paced, requiring readiness to roll up your sleeves and work smart. You’ll work flexibly across the store to meet peak times, using digital tools to track deliveries and stock, and collaborating with team members across functions to maintain

Qualifications

• Flexible and 18+ years old.
• Willingness to work across store locations.
• Proficiency with digital tools for stock and deliveries.

Responsibilities

• Manage stock and deliveries efficiently to keep shelves full and accurate.
• Keep the shop floor clean, tidy and presentable for customers.
• Support colleagues across store functions to ensure smooth operations.

Job description

Work Pattern Week 1 Tuesday: 14:00 - 19:00 Thursday: 14:00 - 19:00 Friday: 14:00 - 19:00 Saturday: 14:00 - 19:00 Week 2 Sunday: 14:00 - 19:00 Tuesday: 14:00 - 19:00 Wednesday: 14:00 - 19:00 Saturday: 14:00 - 19:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.