Customer Assistant - Operations (Mornings) - Dorking

Marks & Spencer Plc; Dorking; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in Operations to support store logistics and keep stock flowing smoothly. The role emphasizes physical work, early mornings, and high urgency to ensure the shop floor stays replenished and ready for customers.

You'll handle deliveries, stock management, and back-of-house activities, collaborating across departments to meet pace and demand. An unsocial premium applies for hours between 22:00 and 06:00.

Qualifications

• Experience in retail operations is beneficial.
• Ability to work early mornings and shift patterns.
• Comfort with using digital tools to track deliveries and stock.

Responsibilities

• Manage stock levels and keep back-of-house areas organized.
• Process deliveries and ensure accurate stock movement to shop floor.
• Support store colleagues across functions to maintain availability and speed.
• Work across the wider store as needed to meet pace and demand.

Skills

Stock management

Deliveries

Digital tools

Team player

Job description

Work Pattern

Week 1
Sunday 0430-0830
Monday 0430-0830
Wednesday 0430-0830
Saturday 0430-0830

Week 2
Sunday 0430-0830
Tuesday 0430-0830
Wednesday 0430-0830
Friday 0430-0830
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?