Customer Assistant - Operations - Leamington

Marks & Spencer Plc; Royal Leamington Spa; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer Plc is recruiting for a Customer Assistant in Operations. The role focuses on stock, deliveries, and behind-the-scenes work to keep the store running smoothly.

You’ll be fast, accurate, and ready to support the shop floor with high-intensity activity. There is a +£3.00 per hour unsocial premium for hours between 22:00 and 06:00, and the job requires flexible work across the wider store and strong digital familiarity to track deliveries and stock.

Responsibilities

• Stock management and deliveries to keep shelves stocked and accessible
• Behind-the-scenes work to ensure the store runs smoothly and efficiently
• Use digital tools to track deliveries and stock levels with accuracy
• Be flexible to work across the wider store and adapt to pace and demand

Job description

Work Pattern

Week 1
Tuesday 04:45 - 11:45
Thursday 04:45 - 11:45
Saturday 04:45 - 11:45

Week 2
Sunday 06:00 - 13:00
Tuesday 04:45 - 11:45
Thursday 04:45 - 11:45

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.