Customer Assistant - Operations - Bristol Cabot Circus

Marks & Spencer Plc; West of England; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Unsocial premium £3/h

Job summary

Marks & Spencer Plc is recruiting an Operations Assistant to support stock, deliveries and the vital behind-the-scenes work that keeps our shop floor full and ready for customers. This role is physically demanding and high‑intensity, requiring you to move quickly and work across the wider store.

Night shifts are possible; an unsocial premium of £3.00 per hour applies to hours from 22:00–06:00. If you’re ready to roll up your sleeves and work smart, this is the role for you.

Qualifications

• 18+ due to night-shift work and health and safety requirements.
• Ability to work across the wider store and adapt to fast-paced retail environments.
• Comfortable with using digital tools to track deliveries and stock.

Responsibilities

• Handle stock and deliveries to keep the shop floor full and accessible to customers.
• Perform behind-the-scenes tasks to support store operations and accuracy.
• Flexibly work across the store to meet daily demands and keep pace with retail activity.

Job description

Operations Assistant

Work Pattern:
Week One:
Monday: 03:15-11:15
Tuesday: 06:00-14:00
Friday: 06:00-14:00
Saturday: 06:00-14:00

Week Two:
Sunday: 07:00-15:00
Monday: 06:00-14:00
Thursday: 06:00-14:00
Friday: 03:15-11:15

"Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?