Customer Assistant - Operations - Purley Way

Marks & Spencer Plc; Greater London; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Marks & Spencer Plc in Greater London is hiring a Customer Assistant in Operations for early-morning, high‑tempo work. You'll be responsible for stock control, deliveries, and behind-the-scenes tasks that keep the shop floor full and ready for customers.

This role is physical and fast-paced, requiring flexibility to work across the store, use digital tools to track deliveries, and collaborate with colleagues to maintain availability and speed.

Qualifications

• Stock handling experience
• Ability to work early mornings and across shifts
• Comfort using digital tools to track deliveries and stock

Responsibilities

• Manage stock, deliveries, and back‑room operations to keep the shop floor full, clean and ready for customers.
• Work across the wider store to meet pace and demand of retail.
• Use digital tools to track deliveries and stock levels with accuracy and speed.
• Be a team player, supporting colleagues across functions.
• Adapt to early morning deliveries and shifting stock to keep operations smooth.

Skills

Stock control

Deliveries

Digital literacy

Teamwork

Job description

Work Pattern

Tuesday: 04:30-08:30
Wednesday: 04:30-08:30
Thursday: 04:30-08:30
Friday: 04:30-08:30
Saturday: 04:30-08:30

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

• You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?