Customer Assistant - Operations - Taunton

MARKS&SPENCER; Taunton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium (£3 p/h)

Job summary

Marks & Spencer in Taunton is seeking a Customer Assistant in Operations to support the backstage powerhouse of our stores. You'll handle stock, deliveries and the behind-the-scenes work that keeps the shop floor full, clean and ready for customers to shop.

This is a physically demanding, high‑intensity role requiring flexibility, digital confidence to track deliveries and stock, and strong teamwork across store functions.

Qualifications

• Flexibility to work across the wider store as needed.
• Proficient with digital tools to track deliveries and stock.
• Strong teamwork and collaboration across store functions.

Responsibilities

• Handle stock and deliveries to keep the shop floor stocked and ready.
• Maintain a clean, organized store environment for customers.
• Support colleagues across store functions and adapt to pace of retail.
• Work across early mornings and unsocial hours as required.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Work Pattern:

Week 1:

Tuesday: 04:00-12:00

Thursday: 04:00-12:00

Saturday: 04:00-12:00

Week 2:

Sunday: 04:45-12:45

Tuesday: 04:00-12:00

Wednesday: 04:00-12:00

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?