Customer Assistant- Operations (Night) - Kew

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 19,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking an Operations Assistant for nightly store support. You’ll manage stock, deliveries and essential back‑of‑house work to keep the shop floor full, clean and ready for customers.

This is a physically demanding, high‑energy role requiring flexibility to cover across the wider store. You’ll work with digital tools to track deliveries and stock, and you’ll collaborate with teammates to move goods efficiently.

Qualifications

• Stock, deliveries and behind-the-scenes work to keep the store full and ready for customers.
• Role is physically demanding and fast-paced, covering across the wider store as needed.
• Digital tools are used to track deliveries and manage stock efficiently.
• Team player with flexible availability for varying shift patterns.

Responsibilities

• Handle stock and deliveries to maintain shop floor availability and presentation.
• Perform back-of-house tasks to support store operations and customer service.
• Use digital tools to monitor deliveries, update stock levels and coordinate with teams.
• Adapt to shifts across different store areas to maintain flow and urgency.

Job description

Operations Assistant

Work Pattern

• Monday 2200-0600
• Wednesday 2200-0600
• Friday 2200-0600
• Saturday 2200-0600

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?