Customer Assistant - Operations - Ripon

Marks and Spencer; Ripon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial premium: +£3.00 p/h (22:00–06

Employee discount

Job summary

Marks and Spencer is seeking a Customer Assistant in Operations in Ripon. This role focuses on stock control, deliveries, and behind‑the‑scenes tasks to keep the store flowing smoothly.

You’ll use digital tools to track supplies, work across the wider store, and adapt to early-morning deliveries and varying stock demands. The position is physically demanding and requires pace, focus, and teamwork.

Qualifications

• Physically demanding role in a fast-paced retail environment.
• Willingness to work across the wider store as needed.
• Ability to use digital tools to track deliveries and stock.

Responsibilities

• Manage stock levels and stock movement behind the scenes.
• Handle deliveries and ensure timely availability of products.
• Contribute to store cleanliness and presentation to keep the shop floor stocked.
• Work across store teams to support operations and maintain speed and accuracy.

Skills

Stock management

Deliveries

Digital tools

Teamwork

Flexibility

Job description

All the details

Work Pattern

Sunday 06:00 - 14:00
Monday 04:00 - 10:00
Saturday 04:00 - 12:00

Under 18 disclaimer:
This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose.