Customer Assistant- Operations (Night) - Kew

MARKS&SPENCER; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Unsocial hours premium (£3 p/h)

Job summary

Marks & Spencer is hiring a Customer Assistant in Operations to work backstage in our stores. This role is physically demanding, fast-paced and essential to keeping stock flowing and the shop floor ready for customers.

You will handle stock and deliveries, support colleagues across the store, and use digital tools to track deliveries and stock levels. Night shifts run Monday, Wednesday and Friday from 22:00 to 06:00, with an unsocial premium of £3 per hour.

Responsibilities

• Stock handling and deliveries to keep shop floors full, clean and ready for customers.
• Work backstage to support store operations and product availability.
• Collaborate with colleagues across store functions and adapt to varying shifts.

Job description

Work Pattern

• Monday 2200-0600
• Wednesday 2200-0600
• Friday 2200-0600
• Saturday 2200-0600

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.