Customer Assistant- Operations - Kew

MARKS&SPENCER; Greater London; On-site; GBP 19,000 - 23,000; Part time

Job summary

Marks & Spencer in London is seeking a Customer Assistant in Operations to keep our stores running smoothly. The role involves handling stock, deliveries and all behind-the-scenes work to ensure the shop floor stays full, clean and ready for customers.

You'll be fast, focused and work across the wider store as needed, using digital tools to track deliveries and stock, and collaborating with colleagues to maintain high availability and pace.

Qualifications

• Stock handling and inventory management
• Delivery coordination and stock replenishment
• Team collaboration and cross-functional support

Responsibilities

• Maintain stock levels and ensure stock accuracy across the store
• Cooperate with colleagues to keep the shop floor full, clean and welcoming
• Use digital tools to track deliveries and stock movement, ensuring fast availability

Job description

Work Pattern

Tuesday 1330-2130

Saturday 1500-2300

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.