Customer Assistant - Operations (Mornings) - Dorking

MARKS&SPENCER; Dorking; On-site; GBP 12,398,000 - 17,909,000; Full time

Job summary

M&S is seeking a Customer Assistant in Operations for its store in the United Kingdom. The role involves working early morning shifts, stock handling, deliveries and behind-the-scenes work to ensure the shop floor stays full, clean and ready for customers.

You’ll move quickly with urgency and accuracy, and collaborate with colleagues across the store to maintain smooth operations. Shifts include early starts (e.g., 0430–0830) and a rotating pattern with weekend work.

Responsibilities

• Stock, deliveries and all behind-the-scenes work to keep shop floor full, clean and ready for customers
• Work across the wider store as needed to meet pace and demands of retail
• Use digital tools to track deliveries and manage stock efficiently
• Be a team player and support colleagues across the store
• Adapt to early-morning and shift-based deliveries to keep things moving

Job description

Work Pattern

Week 1: Sunday 0430-0830, Monday 0430-0830, Wednesday 0430-0830, Saturday 0430-0830.

Week 2: Sunday 0430-0830, Tuesday 0430-0830, Wednesday 0430-0830, Friday 0430-0830.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves working early morning and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks.