Customer Assistant - Operations - Ilkeston SF

Marks & Spencer Plc; Ilkeston; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Unsocial premium £3.00 p/h on eligible

Job summary

Marks & Spencer plc in Ilkeston is seeking an Operations Assistant to support stock, deliveries, and behind-the-scenes work that keeps the shop floor full and ready for customers.

You will use digital tools to track deliveries and stock, work across store functions, and stay flexible with early morning deliveries and late stock shifts to keep things moving.

This role is physically demanding and fast-paced, requiring a team spirit and a proactive approach.

Qualifications

• Experience handling stock and deliveries in a retail environment.
• Comfort using digital tools to track deliveries and stock.
• Able to work across different store areas and colleagues.

Responsibilities

• Stock, deliveries and behind-the-scenes work to keep shop floor full, clean and ready for customers.
• Track deliveries and manage stock using digital tools.
• Work across functions and support colleagues across the store.
• Adapt to early morning deliveries and late stock shifts to keep things moving.

Skills

Stock control

Delivery coordination

Digital literacy

Team player

Tools

Inventory software

Job description

Operations Assistant

work Pattern

Week 1

Sunday 12:00 - 20:00
Tuesday 04:00 - 12:00
Wednesday 14:00 - 22:00
Friday 14:00 - 22:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?