Customer Assistant - Operations - Cheshire Oaks

MARKS&SPENCER; Ellesmere Port; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer in Ellesmere Port is seeking a Customer Assistant in Operations to be the backstage powerhouse of our store. This role is physically demanding and high‑intensity, focused on stock, deliveries and the vital behind‑the‑scenes work that keeps the shop floor full and ready for customers.

Flexibility is essential; you’ll work across the wider store, use digital tools to track deliveries and stock, and be a strong team player helping colleagues across functions.

Qualifications

• Must be 18 years or older to comply with health and safety requirements.
• This role involves stock, deliveries and behind-the-scenes work to keep the shop floor stocked and ready for customers.

Responsibilities

• Manage stock levels and inbound deliveries.
• Support behind-the-scenes operations to ensure store shelves are full, clean and accessible.
• Collaborate with teams across the store to maintain smooth operations.

Job description

Work Pattern

• Week 1
  • Sunday: 06:00 - 14:00
  • Wednesday: 06:00 - 14:00
  • Thursday: 14:00 - 22:00
  • Friday: 14:00 - 22:00
• Week 2
  • Wednesday: 06:00 - 14:00
  • Thursday: 14:00 - 22:00
  • Friday: 10:00 - 18:00
  • Saturday: 06:00 - 14:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?