Customer Assistant - Operations - Hempstead Valley

Marks and Spencer; Gillingham; On-site; GBP 7,000 - 8,000; Part time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer is hiring as a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores, responsible for stock, deliveries and the vital behind-the-scenes work that keeps the shop floor full, clean and ready for customers.

This role is physically demanding and fast-paced. You’ll be flexible to work across the wider store, use digital tools to track deliveries, and collaborate with colleagues to keep products moving with urgency.

Qualifications

• Stock handling
• Delivery coordination
• Team collaboration
• Digital tooling usage

Responsibilities

• Manage stock and deliveries to keep shop floor full and ready for customers
• Support behind-the-scenes operations across the store
• Work across the wider store to meet automation and efficiency needs

Job description

All the details

Work Pattern

Sunday: 05:00 - 9:00

Tuesday: 14:00 - 18:00

Thursday: 14:00 - 18:00

Friday: 14:00 - 18:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.