Customer Assistant - Operations- Hempstead Valley

Marks & Spencer Plc; Brompton; On-site; GBP 12,398,000 - 17,909,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations to support the backstage flow of our stores. This role is physically demanding and fast-paced, focusing on stock management, deliveries, and essential behind-the-scenes work to keep our shop floors full and ready for customers.

You’ll work the following pattern: Wednesday 12:00-17:00, Thursday 14:00-19:00, Friday 14:00-19:00, Saturday 17:30-22:30, with an unsocial premium of £3.00 per hour for any hours

Qualifications

• Experience in stock handling and store operations.
• Able to work physically demanding shifts.
• Comfortable using digital tools to track deliveries.

Responsibilities

• Manage stock and deliveries to keep shelves full.
• Support behind-the-scenes operations to ensure store runs smoothly.
• Collaborate with store team across functions.

Skills

Stock control

Delivery coordination

Team player

Digital tools

Tools

Mobile scanning app

Job description

Work Pattern

• Wednesday 12:00-17:00
• Thursday 14:00-19:00
• Friday 14:00-19:00
• Saturday 17:30-22:30

Under 18 disclaimerThis job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.