Customer Assistant - Operations - Hempstead Valley

Marks and Spencer; Hempstead; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer is seeking a Customer Assistant in Operations. This backstage role supports stock, deliveries and store readiness, keeping shelves full and processes moving quickly.

You will work across store areas to meet demand and use digital tools to track deliveries and stock, contributing to a fast-paced, customer-focused environment. The role is part-time, involves a physically demanding schedule, and requires flexibility to cover peak times across the week.

Qualifications

• Must be 18 years or older due to health and safety policy.
• Role is physically demanding and high tempo.
• Ability to work across store areas to meet peak times.

Responsibilities

• Manage stock levels and assist with deliveries to keep the shop floor stocked.
• Track deliveries and stock using digital tools with accuracy and speed.
• Work across wider store areas to support colleagues during busy periods.
• Maintain flow of products and ensure shelves are full and presentable.

Skills

Stock management

Digital tools proficiency

Teamwork

Flexibility

Tools

Inventory tracking software

Job description

All the details

Work Pattern
Monday 12:00-16:00
Wednesday 12:00-16:00
Friday 17:00-21:00
Saturday 12:00-16:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.