Customer Assistant - Operations - Cannock Orbital

Marks & Spencer Plc; Cannock; On-site; GBP 1,240,000 - 1,515,000; Full time

Benefits offered by this job

+ £3.00 p/h unsocial premium

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to support stock, deliveries and behind-the-scenes work that keeps our store running smoothly.

You will handle early morning shifts and need to be physically capable to move stock and manage deliveries while using digital tools to track inventory and ensure product availability for customers.

Qualifications

• Early morning shifts required.
• Willing to work across the store as needed.
• Physically demanding role.

Responsibilities

• Stock and deliveries to keep shop floor full and accessible.
• Backstage and behind-the-scenes work to ensure availability and accuracy.
• Use digital tools to track deliveries and stock movements.
• Collaborate across store functions to maintain flow and efficiency.

Skills

Flexibility

Digital confidence

Team player

Physically able

Tools

Digital tools

Job description

Work Pattern

Week 1

Sunday 04:00 - 12:00
Monday 02:45 - 10:45
Tuesday 02:45 - 10:45
Wednesday 02:45 - 10:45

Week 2

Sunday 04:00 - 12:00
Monday 04:00 - 12:00
Wednesday 02:45 - 10:45
Thursday 04:00 - 12:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.