Customer Assistant - Operations - Watford

Marks and Spencer; Watford; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in Operations at our Watford store. You’ll be the backstage powerhouse, handling stock, deliveries and behind-the-scenes work to keep the shop floor full and ready for customers.

It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork and rewards fast, accurate teamwork. Flexibility is vital: you’ll work across departments, adapt to early mornings or late shifts, and use digital tools to track deliveries and

Qualifications

• Flexibility to work across the wider store and adapt to pace.
• Confidence using digital tools to track deliveries and manage stock.
• Teamwork and collaboration across store functions.

Responsibilities

• Handle stock, deliveries and behind-the-scenes work to keep shop floor stocked and ready for customers.
• Maintain cleanliness and readiness of the store to ensure a smooth customer experience.
• Support colleagues across the store to keep operations running efficiently.

Skills

Flexibility

Digital tools

Team player

Job description

All the details

Work Pattern

Monday 12:45 PM -22:30 PM
Wednesday 18:30 PM-22:30 PM
Thursday 18:30 PM -22:30 PM
Saturday 10:30 PM -14:30 PM

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involvesoperating mechanical equipment as relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.