Customer Assistant

Marks & Spencer Plc; Dundee; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

+ £3.00 p/h unsocial premium

Job summary

Marks & Spencer Plc in the United Kingdom seeks a Customer Assistant in Operations to be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork.

You’ll be fast, focused, and always one step ahead, moving with purpose to ensure stock flow and readiness for customers. You’ll handle stock, deliveries, and the vital behind‑the‑scenes work that keeps the shop floor full, clean, and ready for shoppers.

Qualifications

• Flexibility to work across the wider store as needed.
• Comfort with using digital tools to track deliveries and stock.
• Ability to work as part of a fast-paced retail team.

Responsibilities

• Handle stock and deliveries to keep shelves full and store clean.
• Perform back‑of‑house tasks to support smooth store operations and customer service.
• Collaborate with colleagues across functions to maintain product availability.

Skills

Flexibility

Digital tools

Teamwork

Job description

Working Pattern:

Sunday: 05:00 - 09:00
Wednesday: 05:00 - 09:00
Thursday: 05:00 - 09:00
Friday: 05:00 - 09:00
Saturday: 05:00 - 09:00

Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.