Customer Assistant - Operations - Guildford

MARKS&SPENCER; Guildford; On-site; GBP 14,000 - 21,000; Full time

Job summary

Marks & Spencer in Guildford is hiring a Customer Assistant in Operations to support store functions behind the scenes. You will handle stock, deliveries and the essential tasks that keep the shop floor full, clean and ready for customers.

You'll work early shifts across a two-week pattern, with some unsocial hours paid at a £3 premium. The role requires a strong pace, attention to detail and teamwork in a fast-paced retail environment.

Qualifications

• Must be 18 years or older.

Responsibilities

• Stock handling and deliveries
• Backstage tasks to keep shop floor full and tidy
• Support across store functions with a fast-paced, team-oriented approach
• Flexibility to work across wider store and adapt to pace and demands of retail
• Digitsl tools used to track deliveries and manage stock

Job description

Working Pattern

Week 1

Sunday - 07:00-15:00

Monday - 07:00 - 15:00

Wednesday - 07:00 - 15:00

Thursday - 07:00 - 15:00

Friday - 05:00-13:00

Week 2

Monday - 05:00 - 13:00

Tuesday - 05:00 - 13:00

Wednesday - 05:00 - 13:00

Thursday - 05:00 - 13:00

Saturday - 05:00-13:00

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.