Customer Assistant - Operations - Oxford

Marks and Spencer; Oxford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Oxford is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores, handling stock, deliveries, and the essential behind-the-scenes work that keeps the shop floor full, clean, and ready for customers.

This role is physically demanding and fast-paced, requiring energy and a proactive approach. Flexibility is vital, with early morning deliveries and stock movement.

Qualifications

• Flexibility to work across the wider store.
• Be digitally confident to track deliveries and manage stock.
• Be a team player across store functions.

Responsibilities

• Responsible for stock, deliveries and essential behind-the-scenes work to keep the shop floor full and tidy.
• Ensure availability and readiness of products for customers.
• Support across store functions to maintain smooth operation.
• Adapt to early morning deliveries and shifting stock as needed.

Skills

Flexibility

Digital confidence

Team player

Job description

All the details

Work Pattern

• Tuesday 04:00 AM -12:00 PM
• Wednesday 04:00 AM -12:00 PM
• Thursday 04:00 AM -12:00 PM
• Friday 04:00 AM -12:00 PM
• Saturday 04:00 AM -12:00 PM

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly.

This is a role for people who move with purpose.

Are you ready for it?