Customer Assistant - Operations - Guildford

Marks & Spencer Plc; Guildford; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to support stock, deliveries, and back-end store processes, ensuring shelves stay full and ready for customers. The role requires a proactive, fast-moving approach and strong teamwork to keep the store running smoothly.

You will work early mornings across the schedule, with responsibilities across the wider store and use digital tools to manage stock effectively.

Qualifications

• Must be able to work early mornings and across multiple store areas.
• Comfortable with using digital tools to track deliveries and stock.
• Able to work as part of a busy team in a fast-paced retail environment.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and presentable.
• Support behind-the-scenes operations to ensure smooth store running.
• Be a proactive team player across store functions to meet demand and improve availability.

Skills

Flexibility

Digital literacy

Teamworking

Tools

Stock management software

Job description

Working Pattern

Week 1

Sunday - 07:00-15:00
Monday - 07:00 - 15:00
Wednesday - 07:00-15:00
Thursday - 07:00 - 15:00
Friday - 05:00-13:00

Week 2

Monday - 05:00 - 13:00
Tuesday - 05:00 - 13:00
Wednesday - 05:00 - 13:00
Thursday - 05:00 - 13:00
Saturday - 05:00-13:00

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.