Customer Assistant - Operations - Belfast

Marks and Spencer; Belfast City District; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks and Spencer in Belfast is seeking an Operations Assistant for early-morning, high-paced retail support. You will manage stock, handle deliveries and perform vital behind-the-scenes tasks to ensure the shop floor stays replenished and ready for customers.

This role requires willingness to work across the wider store, use digital tools to track deliveries, and collaborate closely with colleagues to maintain availability and speed in a busy environment.

Responsibilities

• Stock, deliveries and behind-the-scenes work to keep shop floor full, clean and ready for customers.
• Flexibility to work across the wider store as needed to meet pace and demands of retail.
• Be digitally confident to track deliveries and manage stock using store tools.
• Work as part of a team across store functions, supporting colleagues.
• Adapt to early mornings and shifting stock to keep things moving smoothly.

Job description

Operations Assistant

All the details

Work Pattern

Week 1

• Monday 05:00 - 09:00
• Wednesday 05:00 - 09:00
• Thursday 05:00 - 09:00
• Friday 05:00 - 09:00
• Saturday 05:00 - 09:00

Week 2

• Sunday 14:00 - 18:00
• Wednesday 14:00 - 18:00
• Thursday 14:00 - 18:00
• Friday 14:00 - 18:00
• Saturday 14:00 - 18:00

Under 18 disclaimer

This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Unsocial premium

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?