Customer Assistant - Operations - Gateway M40 Banbury

Marks & Spencer Group; Banbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Group is seeking an Operations Assistant in Banbury. This role focuses on stock control, deliveries, and behind-the-scenes work to ensure the shop floor remains full, clean, and ready for customers.

You will work in a fast-paced retail environment, moving quickly and accurately to maintain availability. The role requires flexibility across the week, with shifts that support store operations and teamwork across functions.

Qualifications

• Under 18 disclaimer: must be 18 years of age or older.

Responsibilities

• Manage stock levels and stock replenishment to keep shelves full and presentable.
• Handle deliveries and behind-the-scenes operations to ensure stores run smoothly.
• Keep the shop floor clean, stocked and ready for customers to shop with speed and accuracy.
• Be flexible to work across wider store areas and support colleagues across functions.
• Adapt to early morning deliveries and changing stock as needed to maintain availability.

Job description

Operations Assistant

Work Pattern

Week 1

Monday 16:15-22:45
Tuesday 16:15-22:45
Thursday 16:15-22:45
Friday 16:15-22:45
Saturday 16:15-22:45

Week 2

Tuesday 16:15-22:45
Wednesday 16:15-22:45
Thursday 16:15-22:45
Friday 16:15-22:45
Saturday 16:15-22:45

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?