Customer Assistant- Operations - Douglas Isle of Man

Marks & Spencer Plc; Dundee; On-site; GBP 12,000 - 19,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations for early-morning shifts. This role focuses on stock, deliveries, and behind-the-scenes work to keep the shop floor full, clean, and ready for customers.

You will move quickly, stay accurate, and support the wider store team to maintain continuous operations. Expect a physically demanding, high-intensity environment with a need for reliability, speed, and digital fluency in tracking deliveries and stock.

Qualifications

• Retail experience or willingness to work in a fast-paced store environment.
• Comfort with using digital tools to track deliveries and stock.
• Able to work across store areas and adapt to pace and demands.

Responsibilities

• Manage stock and deliveries to keep shop floor replenished and ready for customers.
• Support behind-the-scenes operations to ensure efficient store workflow.
• Collaborate with colleagues across store functions to maintain availability and accuracy.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Working Pattern

Sunday: 05:00 - 09:00
Tuesday: 05:00 - 09:00
Thursday: 05:00 - 09:00
Friday: 05:00 - 09:00
Saturday: 05:00 - 09:00

Under 18 disclaimerThis job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?