Customer Assistant- Operations - Douglas Isle of Man

MARKS&SPENCER; Douglas; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant in Operations. This role is physically demanding and high‑intensity, ensuring our stores run smoothly. You'll handle stock, deliveries and backstage tasks to keep shelves full and ready for customers.

You must be fast, accurate and digitally confident to track deliveries and manage stock. Flexibility across the wider store and a team‑oriented approach are essential to meet the pace and demands of retail.

Qualifications

• Under 18 prohibited due to health and safety rules.
• Experience with stock and deliveries is advantageous.
• Comfort with fast-paced, retail environments.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked.
• Support behind-the-scenes operations to ensure availability.
• Collaborate with store teams to maintain pace and accuracy.
• Flexible across store areas to meet demand.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Working Pattern

Tuesday - 12:30 - 19:30

Thursday - 12:30 - 19:30

Friday - 12:30 - 19:30

Saturday - 12:30 - 19:30Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?