Customer Assistant - Operations - Aintree Retail Park

MARKS&SPENCER; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium (£3 p/h)

Job summary

Join M&S as a Customer Assistant in Operations. You will handle stock, deliveries and behind-the-scenes duties to keep the shop floor full, clean and ready for customers. This is a physically demanding, high-intensity role that requires focus and teamwork across store functions.

You’ll work across departments, use digital tools to track stock and deliveries, and adapt to early morning or late shifts as needed. An unsocial premium applies to night hours (£3 p/h).

Qualifications

• Stock handling and deliveries management are essential.
• Ability to use digital tools to track stock and deliveries.
• Team collaboration across store functions is important.

Responsibilities

• Manage stock and deliveries to keep the shop floor stocked.
• Operate across store areas to support the team and keep flow steady.
• Use digital tools to monitor deliveries and stock availability.
• Work flexibly to meet pace and customer demand.

Skills

Stock management

Delivery tracking

Digital tools

Team player

Retail logistics

Tools

Inventory software

Job description

Work Pattern:

Sunday: 05:45 - 09:45

Monday: 04:00 - 08:00

Friday: 04:00 - 08:00

Saturday: 04:00 - 08:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?