Customer Assistant - Operations

Marks and Spencer plc (UK); Crewe; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc (UK) is seeking a Customer Assistant in Operations to help keep our stores running smoothly behind the scenes. You will handle stock, deliveries and other vital tasks to ensure shelves are full, clean and ready for customers.

The role is fast-paced and physically demanding, requiring you to work flexibly across store areas, with a focus on accuracy, speed and teamwork. A positive, digital-ready approach helps manage stock effectively.

Qualifications

• Flexible and able to work across store areas to meet pace and demand.
• Comfortable using digital tools to track deliveries and stock.
• Collaborative team player supporting colleagues across store.

Responsibilities

• Manage stock and deliveries to keep shop floor full and visible.
• Carry out behind-the-scenes tasks to maintain availability and cleanliness.
• Support across store functions to keep operations running smoothly.

Skills

Flexibility

Digital tools proficiency

Teamwork

Job description

Work Pattern Week 1 Monday 12:45-21:30 Thursday 12:45-21:30 Week 2 Wednesday 12:45-21:30 Sunday 06:00-14:45 Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.