Customer Assistant - Operations - Brotherhood Peterborough

Marks and Spencer; Peterborough; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse, handling stock, deliveries, and the behind-the-scenes work that keeps the shop floor full and ready for customers. The role requires speed, focus, and a willingness to move across store areas to support the team.

Flexibility across shifts, strong digital tool usage for stock control, and collaboration with colleagues are essential for success in this fast-paced retail environment.

Qualifications

• Experience in retail or stock control is a plus.
• Ability to use digital tools to track deliveries and stock.
• Strong teamwork and flexibility to work across store areas.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and ready for customers.
• Support store operations across functions to maintain availability and flow of products.
• Be fast, accurate and adaptable to early morning and late-day shifts.

Skills

Stock management

Deliveries

Digital tools

Team player

Retail environment

Flexibility

Job description

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

All the details

Work Pattern
Week 1
Sunday 12:30 - 20:30
Monday 11:00 - 19:00
Thursday 11:00 - 19:00
Friday 14:00 - 22:00
Week 2
Monday 11:00 - 19:00
Tuesday 14:00 - 22:00
Friday 14:00 - 22:00
Saturday 14:00 - 22:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy. Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving. This is a role for people who move with purpose. Are you ready for it?