Customer Assistant - Operations - Bramingham Luton

MARKS&SPENCER; Luton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations. You will manage stock, handle deliveries and perform backstage tasks to ensure the shop floor is fully stocked and clean for customers.

The role requires flexibility to move across the store, strong teamwork, and confidence using digital tools to track stock and deliveries. An unsocial hours premium applies to late shifts.

Qualifications

• Experience in stock management and store deliveries.
• Able to use digital tools to track deliveries and stock.
• Flexible to work across the store and adapt to pace.

Responsibilities

• Handle stock, deliveries and backstage work to keep the shop floor full, clean and ready for customers.
• Work across the wider store as needed to keep pace and demand.
• Use digital tools to track deliveries and manage stock efficiently.
• Support colleagues across the store and foster teamwork.
• Adapt to early morning deliveries or late stock movement to keep things moving.

Skills

Stock control

Delivery coordination

Digital tools

Teamwork

Flexibility

Tools

Inventory software

Job description

Work Pattern

• Week 1
• Thursday 04:45 - 13:00
• Saturday 15:00 - 23:15
• Week 2
• Sunday 14:00 - 22:15
• Tuesday 04:45 - 13:00

Under 18 disclaimer

This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

• You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?