Customer Assistant - Operations - Bramingham Luton

Marks & Spencer Plc; Caddington; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer plc is recruiting a Customer Assistant in Operations to support stock, deliveries and the backstage processes that keep our stores flowing smoothly. This physically demanding, high-energy role requires you to work across the store, use digital tools to track deliveries, and stay ahead with accuracy and pace.

Flexible shifts and unsocial time premium apply. You will play a key part in maintaining product availability and a clean, well-stocked shop floor, moving quickly from early

Qualifications

• Experience handling stock and deliveries.
• Ability to work quickly and accurately in a busy retail environment.
• Comfortable using digital tools to manage stock and deliveries.

Responsibilities

• Manage stock and deliveries to support shop floor availability.
• Support backstage operations to keep the store running smoothly.
• Use digital tools to track deliveries and stock levels for accuracy.
• Keep the store area clean, orderly and ready for customers.

Skills

Stock management

Teamwork

Digital literacy

Flexibility

Tools

POS systems

Delivery tracking software

Job description

Work Pattern

Week 1

Thursday 04:45 - 13:00
Saturday 15:00 - 23:15

Week 2

Sunday 14:00 - 22:15
Tuesday 04:45 - 13:00

Under 18 disclaimer

This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

Are you ready for it?