Customer Assistant - Operations - Hastings

Marks & Spencer Plc; St Leonards; On-site; GBP 21,000 - 25,000; Full time

Job summary

Marks & Spencer plc is recruiting a Customer Assistant in Operations to join our store teams. You’ll handle stock, deliveries and back‑end work to keep shelves full and the shop floor ready for customers.

The role is physically demanding and fast-paced, requiring you to be agile, accurate and proactive in supporting store operations across shifts, including unsocial hours with a premium where applicable.

Qualifications

• Flexibility to work across the wider store as needed.
• Confidence using digital tools to track deliveries and stock.
• Collaborative team player across store functions.

Responsibilities

• Handle stock, deliveries and behind-the-scenes tasks to keep the shop floor stocked and ready for customers.
• Use digital tools to track deliveries and manage stock with accuracy and speed.
• Work across functions as part of a larger team to maintain store operations.

Skills

Flexibility

Digital confidence

Team player

Job description

Working Pattern

Saturday 04:45 - 12:00
Sunday 06:00 - 14:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

Are you ready for it?