Customer Assistant - Operations - Berwick Upon Tweed Simply Food

Marks & Spencer Plc; Berwick-upon-Tweed; On-site; GBP 12,398,000 - 15,154,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations. This role focuses on stock control, deliveries, and behind-the-scenes work that keeps our stores running smoothly. You’ll be fast, accurate, and ready to adapt across store functions.

The position emphasizes physical demand and a high pace, with a need for flexibility and teamwork to ensure availability and speed on the shop floor.

Qualifications

• Flexible, physically capable to handle stock and deliveries.
• Able to work in a fast-paced retail environment.
• Comfort with using digital tools to track deliveries and stock.

Responsibilities

• Hold responsibility for stock and deliveries, behind-the-scenes operations.
• Ensure the shop floor stays full, clean, and ready for customers.
• Support across store functions and colleagues to maintain flow and accuracy.

Skills

Stock management

Delivery tracking

Digital tools

Team player

Flexibility

Tools

Digital tools

Job description

Work Pattern
Sunday 06:15-10:15
Monday 05:00-09:00
Wednesday 05:00-09:00
Saturday 05:00-09:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.