Customer Assistant - Operations - Leamington

MARKS&SPENCER; Royal Leamington Spa; On-site; GBP 1,240,000 - 1,791,000; Full time

Job summary

Join our team at M&S as a Customer Assistant in Operations, backing the store with stock, deliveries and behind‑the‑scenes activity. The role is physically demanding and fast‑paced, designed to keep our shop floor stocked, clean and ready for customers.

You'll be flexible across the wider store, digitally confident to track deliveries, and a true team player to support colleagues and ensure smooth store operation.

Qualifications

• Must be at least 18 years old due to safety regulations.
• Physically demanding, high‑intensity back‑of‑house role.
• Able to use digital tools to track deliveries and stock.
• Flexible to work across the wider store to meet pace and demand.

Responsibilities

• Handle stock, deliveries and behind‑the‑scenes work to keep shelves full and ready.
• Move products quickly with accuracy to maintain flow on the shop floor.
• Collaborate across store functions and adapt to shift requirements.

Skills

Flexibility

Digital tools proficiency

Team player

Job description

Work Pattern

Week 1

Tuesday 04:45 - 11:45

Thursday 04:45 - 11:45

Saturday 04:45 - 11:45

Week 2

Sunday 06:00 - 13:00

Tuesday 04:45 - 11:45

Thursday 04:45 - 11:45

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

Are you ready for it?