Customer Assistant - Operations

Marks and Spencer plc (UK); Hastings; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer plc in Hastings is seeking a Customer Assistant in Operations to be the backstage powerhouse keeping stock moving, deliveries arriving on time, and the shop floor replenished for customers.

This role is physically demanding and high‑intensity, requiring flexibility across early mornings and weekends. You will use digital tools to track stock and deliveries, and work closely with colleagues store‑wide to maintain smooth operations.

Qualifications

• Experience in fast-paced retail stock control.
• Comfortable using digital tools to track deliveries and stock.
• Able to work early mornings and weekends.

Responsibilities

• Manage stock and deliveries behind the scenes to keep stores flowing.
• Keep shop floors full, clean and ready for customers.
• Support colleagues across the store and across functions.

Skills

Stock management

Delivery coordination

Digital tools

Team collaboration

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

Sunday: 06:00 - 14:00

Saturday: 04:45 - 12:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.