Customer Assistant - Operations

Marks and Spencer plc (UK); Wilmslow; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer plc (UK) is looking for a Customer Assistant in Operations at Wilmslow. You will support stock flow, deliveries, and the backstage work that keeps the store running smoothly for customers.

You'll be fast, focused, and flexible, working across the wider store to maintain availability, cleanliness and accurate stock. Digital tools will be used to track deliveries and stock levels as part of day-to-day operations.

Responsibilities

• Stock handling and delivery coordination.
• Maintain a clean, stocked shop floor for customers.
• Use digital tools to track deliveries and stock levels.

Job description

Work Pattern Sunday 09:00-17:00 Monday 07:00-15:00 Saturday 07:00-15:00 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.