Customer Assistant - Operations - Southend

Marks & Spencer Plc; Shoeburyness; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to handle stock, deliveries and backstage tasks that keep our stores running smoothly. The role is physically demanding, fast-paced and requires a proactive, hands-on approach to ensure shelves are stocked and the shop floor stays ready for customers.

You will be flexible across shifts, comfortable working early mornings and late finishes, and confident using digital tools to track deliveries and stock levels.

Qualifications

• Flexibility to work across the wider store and adapt to pace
• Digital confidence to track deliveries and manage stock
• Team player with ability to support colleagues
• Willingness to work early mornings and varied shifts

Responsibilities

• Oversee stock and deliveries to ensure availability
• Support behind-the-scenes operations to keep shop floor stocked and ready for customers
• Maintain cleanliness and readiness of backroom areas
• Use digital tools to monitor inventory and deliveries

Skills

Flexibility

Digital literacy

Teamwork

Job description

Work Pattern

• Sunday 05:30-13:00
• Tuesday 08:00-15:30
• Wednesday 14:00-21:30
• Thursday 09:00-15:30
• Friday 04:00-11:30
• Monday 07:00-14:30
• Tuesday 04:00-12:30
• Wednesday 06:30-14:00
• Thursday 6:30-14:00
• Saturday 3:30-11:00

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?