Customer Assistant - Operations

Marks and Spencer plc (UK); Royal Tunbridge Wells; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer plc in Royal Tunbridge Wells is seeking a Customer Assistant in Operations to support stock, deliveries and the behind-the-scenes work that keeps our store running smoothly.

You'll be fast, focused and team-oriented, using digital tools to track deliveries and stock levels, across the store as needed to meet customer demand. The role is physical and high-intensity, with flexible shifts across the week.

Qualifications

• Flexibility to work across the wider store as needed.
• Able to use digital tools to track deliveries and stock efficiently.

Responsibilities

• Handle stock and deliveries to keep the shop floor full and accessible.
• Carry out behind-the-scenes tasks to support smooth store operations.
• Collaborate with colleagues across store functions to meet customer needs.

Skills

Flexibility

Digital confidence

Team player

Job description

Work Pattern Week 1 Monday 16:00-22:00 Tuesday 14:00-22:00 Saturday 14:00-22:00 Week 2 Sunday 12:00-20:00 Tuesday 14:00-22:00 Thursday 14:00-22:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.