Customer Assistant - Operations - Hedge End

Marks and Spencer; Hedge End; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer is seeking an Operations Assistant to join our busy store team. You’ll be the backstage powerhouse, handling stock, deliveries, and the behind-the-scenes work that keeps the shop floor full, clean, and ready for customers.

This role is physically demanding and fast-paced, requiring flexibility to cover shifts across Tue–Sat, with digital tools used to track deliveries and stock. Applicants must be 18+.

Responsibilities

• Stock management and deliveries handling to keep shop floor stocked.
• Behind-the-scenes tasks to support store operations and customer service.
• Use digital tools to track deliveries and stock accuracy.
• Work across store areas as needed to meet pace and demands.

Job description

Summary

Operations Assistant

All the details

Working Pattern

Tuesday 16:00 - 22:00
Wednesday 16:00 - 22:00
Thursday 16:00 - 22:00
Friday 16:00 - 22:00
Saturday 13:00 - 22:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December