Christmas - Customer Assistant - Backstage Operations

Marks and Spencer plc (UK); Leeds; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks and Spencer plc (UK) is hiring a Customer Assistant in Operations. This is a physically demanding, high‑intensity role behind the scenes to keep our store running. You’ll manage stock, deliveries and the vital tasks that ensure shelves stay full, clean and ready for customers.

The role involves early morning shifts and may require full‑time hours across the weeks of December. Flexibility is essential, you’ll use digital tools to track deliveries and stock, and you’ll work as part of a

Qualifications

• Flexible across store roles to meet pace and demand.
• Comfortable using digital tools to track deliveries and stock.
• Collaborative mindset to work across store functions.

Responsibilities

• Handle stock and deliveries to keep shelves full and store tidy.
• Support behind-the-scenes operations to ensure shop floor readiness.
• Adapt to early-morning shifts and varying weekly hours.

Skills

Flexibility

Digital tools

Team player

Job description

Sunday 00.00 - 06.00 Monday 00.00 - 06.00 Tuesday 00.00 - 06.00 Thursday 00.00 - 06.00 Friday 00.00 - 06.00 Due to operational requirements, all successful candidates may be asked to work up tofull timehours in the weeks commencing 13th and 20th December. This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.