Customer Assistant - Kitchen

Buzz Group; Scunthorpe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Scunthorpe is looking for a Customer Assistant to provide exceptional service in our Lincoln Club. Flexible hours are available, including evenings and weekends. Kitchen experience is required, and you will be responsible for building customer relationships while ensuring high standards across various tasks. The ideal candidate has a passion for customer service and can effectively adapt to different situations. You'll enjoy numerous benefits, including mental wellbeing support and a generous staff discount.

Benefits

Mental wellbeing app

Employee Recognition Scheme

Access to online courses

In-house Training

Annual Leave plus Public Holidays

Staff discount 50% off

Life Assurance

Pension Scheme

Qualifications

• Experience in a face-to-face customer service role, preferably in hospitality or retail.
• Kitchen experience required.
• Ability to handle cash and follow company policies effectively.

Responsibilities

• Build rapport and relationships with Customers.
• Assist in various tasks across the Club.
• Ensure a Safer Gambling Environment.

Skills

Customer service

Outstanding communication skills

Basic numeracy

Cash handling

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Lincoln Club offering a which is fully flexible over 7 days, including evenings and weekends. Please note kitchen experience is required for this role.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In‑house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face‑to‑face role, preferably in a hospitality, retail or leisure environment
• Kitchen experience
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+.