Customer Assistant - Cafe - Tunbridge Wells

Marks and Spencer plc (UK); Royal Tunbridge Wells; On-site; GBP 18,000 - 22,000; Full time

Job summary

A retail company in Royal Tunbridge Wells is seeking a Customer Assistant for their café. This role involves serving customers, promoting food and drink offerings, and ensuring a great shopping experience. Ideal candidates will demonstrate a passion for food trends and exceptional customer service skills. Join the team to make a positive impact on customer satisfaction.

Qualifications

• Passion for food and drink trends.
• Ability to engage with customers and meet their needs.
• Commitment to delivering excellent service.

Responsibilities

• Serve customers efficiently.
• Keep the store clean and stocked.
• Monitor and deliver on sales targets.
• Recommend products based on customer needs.

Skills

Customer service

Communication skills

Adaptability

Product knowledge

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You\'ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Additional Information

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.