Christmas - Cafe Customer Assistant - Stratford-Upon-Avon

Marks and Spencer; Stratford-upon-Avon; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in Stratford-upon-Avon is seeking a Cafe Customer Assistant to join the M&S Café team. This is a hands-on, high-pressure role that demands staying calm and delivering warm, five-star service to customers.

You’ll be a brand ambassador, making recommendations while ensuring the café operates smoothly during peak periods. You’ll be digitally confident to take and fulfil orders quickly and maintain food safety standards.

Qualifications

• Digital confidence is essential and you will use tools to take and fulfil orders quickly.
• Maintain high food safety standards while handling orders and queues.
• Deliver five-star service consistently, even under pressure.

Responsibilities

• Take and fulfil customer orders efficiently using store tools.
• Keep the café area tidy and stocked to ensure smooth service.
• Prepare and serve food and beverages in line with brand standards.

Skills

Digital tools proficiency

Job description

Summary

Cafe Customer Assistant

All the details

Mon-10:00-14:00, Tues 09:00-13:00, Sat 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Customer Assistant (Cafe)

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.

#Christmas