Customer Assistant - Cafe - Manchester

Marks and Spencer; Manchester; On-site; GBP 12,000 - 14,000; Part time

Job summary

Marks and Spencer is hiring for a Cafe Customer Assistant in Manchester. You’ll join the M&S Café, delivering five-star service while helping to run a smooth operation during peak times.

The role requires being digitally confident, maintaining food safety standards, and providing excellent customer service with a positive attitude in a fast-paced setting.

Qualifications

• You’ll be a brand ambassador, delivering five-star service.
• Proven ability to work at pace and stay calm under pressure.
• Commitment to food safety standards and procedures.

Responsibilities

• Take and fulfil orders quickly using store tools.
• Maintain food safety standards while handling multiple orders.
• Provide warm, friendly service to customers at M&S Café.
• Support colleagues during busy periods.
• Adapt to changing shift patterns and task priorities.

Skills

Digital literacy

Food safety

Teamwork

Customer service

Adaptability

Tools

POS systems

Job description

Cafe Customer Assistant,

All the details

Work Pattern

Saturday 12:00-16:00

Wednesday 09:15-1800

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.