Customer Assistant - Café - Belfast

Marks and Spencer; Belfast City District; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks and Spencer's café team member role involves being a brand ambassador, recommending great food and drinks, and keeping the café running smoothly during busy periods. You will use digital tools to take and fulfill orders swiftly while maintaining high food-safety standards.

We expect strong teamwork, the ability to work under pressure, and a flexible, reliable approach to shift patterns. If you thrive in a fast-paced environment, apply now.

Qualifications

• Experience in fast-paced customer service is preferred.
• Comfort using digital tools to take and fulfill orders.
• Knowledge of basic food safety standards is beneficial.

Responsibilities

• Be a brand ambassador, making great food and drink recommendations while keeping the café running smoothly.
• Be digitally confident; use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while managing orders and queues.
• Deliver five-star service and fast responses during busy periods.
• Support colleagues and contribute to a high-performance culture.

Skills

Brand ambassador

Customer service

Food safety

Teamwork

Multi-tasking

Tools

POS system

Job description

All the details

Work Pattern

Week 1

• Monday: 11:00 - 17:30
• Tuesday: 11:00 - 17:30
• Wednesday: 11:00 - 17:30
• Saturday: 11:00 - 17:30

Week 2

• Sunday: 11:00 - 17:30
• Wednesday: 11:00 - 17:30
• Thursday: 11:00 - 17:30
• Friday: 11:00 - 17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.