Customer Assistant - Cafe - Parc Llandudno

MARKS&SPENCER; Llandudno; On-site; GBP 18,000 - 23,000; Part time

Job summary

Marks & Spencer Café role in-store seeks a customer-focused team member to welcome shoppers, prepare and serve food and drinks, and help run the café during peak times.

You will use digital tools to take orders quickly, ensure quality and safety standards are met, and provide warm, five-star service with thoughtful recommendations to customers. If you thrive under pressure and value teamwork, this role offers rewarding challenges.

Qualifications

• Experience in fast-paced café service is preferred.
• Ability to stay calm under pressure and deliver five-star service.
• Comfort using digital tools to take and fulfil orders quickly.

Responsibilities

• Take and fulfil orders efficiently.
• Maintain food safety standards.
• Deliver five-star service during busy periods.
• Support store team and maintain a high-performance culture.

Skills

Customer service

Clear communication

Digital tools

Food safety

Tools

POS system

Job description

Work Pattern

Week 1

• Tuesday: 09:30 - 16:15
• Wednesday: 09:30 - 16:15
• Thursday: 12:15 - 19:00
• Friday: 10:45 - 17:30

Week 2

• Monday: 12:15 - 19:00
• Thursday: 10:45 - 17:30
• Friday: 10:30 - 17:15
• Saturday: 10:15 - 17:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?