Customer Assistant

Co-op Group; Airdrie; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization in Airdrie is seeking a Customer Team Member to provide excellent customer service. In this part-time role, you will assist customers, restock shelves, and maintain store safety. Previous experience in customer service is beneficial. Join a team that values inclusion and offers great benefits, including flexible shifts, a pension scheme, and discounts on products.

Benefits

30% discount on products

Pension scheme with employer contributions

31 days of holiday

Virtual healthcare services

Full, paid training

Cycle-to-work scheme

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Flexibility to work varied shifts including early mornings and late evenings.

Responsibilities

• Provide friendly and thoughtful service.
• Ensure the store is safe and legal by keeping shelves stocked.
• Support local community activities.

Skills

Great people skills

Flexibility to work various shifts

Positive approach to change

Genuine care for customers

Job description

Overview

Customer Team Member

Location: 41 Woodhall Street, Chapelhall, Airdrie, ML6 8RR

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. You'll provide great service on the tills and the shop floor, and perform a wide range of other tasks around the store such as re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone's day better - support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and ensure prices, dates, and temperatures are correct
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What you'll need

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• RotaS shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.