Customer and Trading Manager - Convenience

Sainsbury’s Group; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail chain in St Albans is seeking a Customer & Trading Manager to oversee store operations, ensuring exceptional customer service and efficient team management. This role involves accountability for daily operations, coaching staff, managing performance, and upholding company standards. Ideal candidates will have experience in fast-paced retail environments, demonstrating operational leadership and success in meeting KPIs. The role offers a competitive salary and a range of benefits including discounts, bonuses, and wellbeing support.

Benefits

10-15% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Share scheme at discounted rates

Wellbeing support services

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Experience in a fast-paced operational environment with line management responsibilities.
• Proven track record of delivering excellent customer service and coaching teams.
• Ability to manage performance issues and employee relations.
• Experience in leading store operations in absence of senior management.

Responsibilities

• Ensure the store runs smoothly on a daily basis with accountability.
• Manage a small team and ensure tasks are completed efficiently.
• Oversee performance management and scheduling.
• Support other stores as needed.

Skills

Customer service

People management

Operational leadership

Performance management

Disciplinary procedures

Job description

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment - you've motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills - you've taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4-7.5% of your pension contributions.
• Sainsbury's share scheme - build up an investment at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

If you would like to learn more about our commitment to inclusivity, please take a look here.